Like most consumers, you
probably have some questions about insurance. In this section we give answers
to the most frequently asked questions about our company and auto insurance.
If you need other information, contact your independent producer.
How do I
report a claim?
After an accident or loss, call our Claims Hotline to report it.
Business Hours:
24 hour claims hotline
800-319-6258
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Where can I
get information about my bill?
Just call our automated billing line at
800-683-7081. You can use
this toll-free number to
receive your
billing information.
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How do I make
a payment?
You can either make a payment at your agent's office, or mail your payment
to:
Affirmative Insurance Services
P.O. Box 9284
Oak Brook, IL 60522-9284
If you are paying with a
check, money order, cashiers check, be sure to write your policy number.
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Can I make
monthly payments?
Yes, we offer a monthly payment option. Contact your agent to set up a
payment plan that works for you.
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Who should I
contact to change my policy?
Call your agent to make any changes to your policy (adding a new car,
adding a new driver, etc.).
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Who should I
contact if my policy has expired?
Remember, auto insurance is mandatory in the state of Michigan. If your
policy has expired, contact your agent immediately.
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Why should I
buy insurance from your company?
We offer:
Low down payment.
Immediate coverage available for qualified applicants.
Monthly payment options.
Immediate SR-22 filings.
Towing and rental coverage available.
Discounts available
for
qualified applicants.
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What should I do if I have an
accident?
1. Do not leave the scene.
-
Call the police immediately
to report any accident, no matter how small, which results in personal injury
or vehicle damage.
-
Notify the police about any
medical assistance that may be needed or any vehicle that is not drivable.
-
Warn other vehicles by
turning on your vehicle's flashers and setting up flares.
-
Call and report the claim to 800-319-6258.
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Do not accept any monetary
settlement at the accident scene.
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Remain calm and courteous.
2. Exchange information with
the other driver.
-
Write down the driver's
license number, license plate number and state.
-
Get the insurance company
name and policy number.
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Write down the make, model,
year and description of the vehicle.
-
Record the name, address and
telephone number of the other driver.
-
Write down the names and
addresses of all passengers, injured persons or anyone with property damage.
-
Get the names and contact
information from at least two witnesses if possible.
3. Diagram the accident scene
before leaving the scene.
-
Note time of day, weather and
condition of roadway (wet, icy, dry).
-
Show positions of all
vehicles involved in the accident.
-
Write down the details you
feel are important.
-
After taking care of
everything at the scene, notify your insurance company immediately. Keep copies
of all paperwork relating to the accident.
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